Konichiwa From @DeltaAssist_JP
By: The @Deltassist_JP Team - Naoki, Madoka and Rina
Konichiwa is one of the new words in Delta’s Twitter vocabulary as we kick off our latest language expansion into Japanese with the launch of @DeltaAssist_JP. It means hello or greetings in Japanese.
This new service will provide real-time customer assistance through Twitter to our Japanese-speaking customers. As we start, our Japanese Twitter channel will operate from 8 a.m. to 8 p.m. Japan Time, Monday through Friday, staffed by the three of us, all native Japanese speakers. Later after the launch, we’ll look at extending the staffing, service hours and days if necessary.
We can help with pretty much anything related to your flight experience. And best of all, we can do it in real time, just when you need us.
The @DeltaAssist_JP handle is Delta’s fourth language supported by Delta’s customer service via Twitter, which also includes @DeltaAssist in English, @DeltaAssist_ES in Spanish and the Portuguese-language @DeltaAjuda.
When we launched @DeltaAssist in 2010, Delta was the first U.S. airline with trained customer service professionals helping customers in real time using the tools more and more of our customers prefer.
As we grow and expand our service into the Asia-Pacific region, we will continue to look for more ways to improve service for our customers there, like @DeltaAssist_JP.
Arrigato! (Thank you.)